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Kajian sistem penyediaan air dan kualitas pelayanan PDAM :: Studi kasus PDAM Tirta Umbu Gunungsitoli Nias

HALAWA, Hiburan, Prof. Dr. Ir. Radianta Triatmadja

2010 | Tesis | S2 Teknik Sipil

PDAM Tirta Umbu Gunungsitoli Nias adalah lembaga penyedia air di Kota Gunungsitoli Nias milik Pemda Kabupaten Nias. PDAM berfungsi sebagai layanan sosial bertujuan menyediakan air bersih yang bermutu, berkualitas dan bertekanan guna meningkatkan kesejahteraan masyarakat. PDAM berfungsi sebagai bisnis adalah meningkatkan pendapatan asli daerah dan meningkatkan pendapatan perusahaan agar tetap berkelanjutan. PDAM dalam mewujudkan layanan sosial dan bisnis menghadapi banyak permasalahan baik konsumen maupun pengelola. Prestasi keberhasilan PDAM Tirta Umbu Gunungsitoli Nias setiap tahun, diukur berdasarkan nilai kerja yang diperoleh menurut Kepmendagri No 47 tahun 1999 meliputi aspek keuangan, aspek operasional dan aspek administrasi, merupakan faktor administrasi. Sisa tinggi tekanan dalam node merupakan indikator keberhasilan layanan sistem distribusi melalui simulasi Water Net (faktor teknis.) Tanggapan masyarakat Kota Gunungsitoli Nias terhadap kinerja operasional PDAM setiap tahun menjadi ukuran kualitas pelayanan berdasarkan faktor masyarakat. Metode Analytical Hierarchy Process (AHP) adalah salah satu alternatif pengambilan keputusan penyelesaian masalah pada kajian sistem penyediaan air kualitas pelayanan PDAM berdasarkan kriteria faktor administrasi, faktor teknis dan faktor masyarakat Hasil skenario simulasi hidraulik Water Net pada kebutuhan tetap (average), jika pompa 2 (WTP Tumori) rusak dan kehilangan air 60 % maka node kebutuhan tidak terlayani (sisa tinggi tekanan dalam node dibawah nol meter) sebesar 47 %, termasuk node kebutuhan JL Supomo (node 38) dan JL Pancasila (node 82) selama beberapa bulan tidak mendapat air. Jika pompa 1, 2, 3 dan 4 hidup dan kehilangan air maksimum 60%, maka sistem distribusi eksisting mampu melayani seluruh node kebutuhan (100 %) kecuali pada saat kebutuhan puncak maka tidak terlayani 79%. Hasil survei tanggapan masyarakat Gunungsitoli Nias terhadap indikator nilai kerja aspek operasional kurang memuaskan sebesar 49.7% mengakibatkan nilai indikator aspek keuangan yaitu rasio efektivitas penagihan terhadap piutang pembayaran rekening air menurun (82 %) karena masyarakat menunggak membayar layanan air dan rasio aktiva lancar terhadap utang lancar di bawah 10 yaitu 0,57 menunjukkan biaya operasional tinggi berdasarkan laporan neraca PDAM Tirta Umbu Gunungsitoli Nias. Total nilai kerja dicapai tahun 2008 sebesar 46,95 disebut kurang berhasil. Hasil metode AHP kriteria faktor teknis menjadi faktor utama yang sangat mempengaruhi sistem penyediaan air dan kualitas pelayanan PDAM Tirta Umbu Gunungsitoli Nias. Peningkatan sumber daya manusia (bobot 0,5306) harus terlebih dahulu dilaksanakan diikuti peningkatan sumber air baku (bobot 0,2451) dan peningkatan tarif layanan air (bobot 0,2243).

PDAM Tirta Umbu Gunungsitoli Nias is water supplier institution in Kota Gunungsitoli Nias owned by the Regional Government of Nias Regency. It is obliged to delivers service to the people by providing clean, qualified and pressured water in order to improve the people’s welfare. The company is also conducting a business function to increase the regional income as well as to sustain the company profit. However, there many problems in consument and management aspects need to be coped with in delivering both social and business service. The company annual achievement is measured based on the performance value according to Kepmendagri No 47, 1999 which includes financial, operational and administration aspects as factors in water providing system and company service quality. Pressure height margin in the node is a success service indicator in Water Net Version 2.2 simulation of existing pipe network distribution based on technical factors. Annual survey on the people response to the company operational performance is used as service quality measurement based on people factor. Analytical Hierarchy Process (AHP) Method is one of decision making instruments used as problem solving in this study based on criteria of administration, technical and people factors. Results of Water Net hydraulics simulation scenario for average demand with damaged pump 2 (WTP Tumori) and 60% water loose, demand node with service incapability was 47 % (at pressure height margin below zero meter). This included demand nodes in JL Supomo (node 38) and JL Pancasila (node 82) which have not been provided with water. When pump 1, 2, 3 and 4 was working with 60% maximum water loose, the existing distribution system was capable to provide service to the whole (100%) demand node area except during the peak time when 79% of it was not able to be covered. Survey results of people response to the operational aspect performance indicated 49.7% of dissatisfaction which decreased the financial aspect indicator value, such as effective ratio of decreasing receivables collecting (82 %) due to debt arrears and 0.57 point value of current assets and current debt ratio, which was below 10 that indicated high operational cost, based on the company balance sheet. Total performance value achieved in 2008, which was 46.95, was considered less successful. Results of AHP method on technical criteria became the main influencing factor to water supply system and service quality. Human resource improvement (0.5306 point) should be first carried out and then followed with improvements in water resource (0.2451 point) and water service tariff (0,2243point).

Kata Kunci : Simulasi water net,Kualitas pelayanan,Kinerja PDAM,AHP


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